Frequently Asked Questions

We operate across Kenya, Uganda, South Sudan, Rwanda, Tanzania, Burundi, Zambia and Zimbabwe, with our core network built around the Northern Corridor (Mombasa Port through Nairobi, Kampala and on to Juba). We also arrange regional and international air and sea freight to and from destinations beyond East Africa.

We move general cargo, containerised freight (FCL and LCL), bulk and break-bulk goods, oversized and abnormal loads, and time-sensitive or high-value shipments requiring air freight. Speak to our team about specific commodity or handling requirements.

Yes. Clearing and forwarding is one of our core services. We manage documentation, duty assessment and regulatory compliance at Mombasa Port and major border crossings, so your cargo clears without unnecessary delay.

Every shipment is tracked from pickup to final delivery, with our team providing regular status updates. For specific tracking arrangements, speak to your account contact.

Contact us with your cargo details — origin, destination, cargo type, weight/volume and preferred timeline — and our team will provide a tailored quotation, typically within 1 business day.

Yes. Where deadlines are tight, our air freight and expedited road transport services are built for exactly this, including deliveries scheduled to land before a business opens for trade.

Requirements vary by cargo type, mode and destination, but typically include a commercial invoice, packing list and relevant import/export permits. Our clearing and forwarding team will guide you through the specific documentation needed for your shipment.

We're finalising details on in-transit insurance coverage. Contact our team directly for the latest information on your shipment.Pending

Payment terms are agreed directly with our team — please reach out for details specific to your shipment.

Email: marketing@fulltimelogistics.com or Call: +254 743 890661 / +254 716 703399 / +211 925 715382